At Rani Pehnava, we carefully inspect our products before dispatch to ensure they reach you in the best possible condition. We want you to be happy with your purchase, and we are here to help if there is an issue with your order.
ā Returns & Exchanges
We accept return or exchange requests within 3 days of delivery if you receive a damaged, defective, or incorrect item.
To request a return or exchange, please contact us within 3 days of receiving your order and provide your order number along with clear photos or a video of the product and its packaging. This helps us review the issue and provide you with the appropriate solution.
Items must be unused, unworn, and in their original condition and packaging. Products that have been used, damaged after delivery, altered, or returned without their original packaging may not be eligible for a return or exchange.
For hygiene reasons, earrings and certain personal-use accessories cannot be returned or exchanged once used. Customized or personalized products are also non-returnable unless they arrive damaged or incorrect.
ā Refunds
Once we receive and inspect the returned item, we will inform you whether your refund has been approved. If approved, the refund will be processed through an appropriate available payment method.
Original delivery charges are generally non-refundable. However, if the return is due to an error on our part, such as receiving the wrong or damaged product, we will review the delivery costs accordingly.
If you wish to cancel your order, please contact us as soon as possible. Cancellation may not be possible once your order has been processed or dispatched.
If you have any questions regarding returns, exchanges, or refunds, please contact Rani Pehnava through the contact details available on our website.
Rani Pehnava