At Rani Pehnava, your privacy matters to us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal information when you visit or shop through our website.
1. Who We Are
Rani Pehnava is an online store offering jewellery, accessories, buttons, tassels, and other fashion and decorative products. Our website is ranipehnava.com. When you shop with us, we may need to collect certain information to process your order, arrange delivery, provide customer support, and improve your shopping experience.
2. Information We Collect
When you browse our website, create an account, contact us, or place an order, we may collect:
- Full name
- Phone number
- Email address
- Billing and shipping address
- Order and purchase details
- Payment-related information required to process your order
- Information you provide when contacting customer support
- Technical information such as IP address, browser type, device information, and website usage data
We only collect information that is reasonably necessary to provide and improve our services.
3. How We Use Your Information
We may use your information to:
- Process and confirm your orders
- Arrange delivery of your purchases
- Contact you about your order
- Provide customer support
- Process payments and refunds
- Improve our products, website, and services
- Maintain website security
- Detect and prevent fraudulent or unauthorized activity
- Send important service-related notifications
We do not sell or rent your personal information to third parties.
4. Payment Information
Payments may be processed through third-party payment providers.
Rani Pehnava does not intentionally store your complete credit or debit card details on our website. Payment information is handled by the relevant payment provider according to its own security and privacy practices.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember your preferences
- Improve website performance
- Understand how visitors use our website
- Provide a smoother shopping experience
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.
6. How We Share Your Information
We may share necessary information with trusted third-party service providers when required to provide our services.
For example, we may share relevant information with:
- Delivery and courier services for order fulfilment
- Payment providers for processing transactions
- Website and technical service providers when necessary to operate our website
We only share information that is reasonably necessary for the relevant service.
We may also disclose information when required by applicable law or when necessary to protect our customers, website, or business.
7. How We Protect Your Information
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. How Long We Keep Your Information
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, maintaining business records, resolving disputes, and meeting legal or regulatory requirements.
When information is no longer required, we may securely delete or anonymize it where appropriate.
9. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information where legally permitted
- Ask questions about how your information is being used
To make a privacy-related request, please contact us using the contact details provided on our website.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, or legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us through the contact information available on our website.
Rani Pehnava